Returns & Refunds
If for any reason you are not satisfied with your product purchase, you may return unopened purchases received from Shape Up Church within 14 days of delivery for a refund of the product cost excluding shipping. All product returns must be authorized by Customer Service.
There will be no additional charge to replace a damaged or defective product.
To Process A Return:
Contact Customer Service by phone (866-383-1820) or email (firstname.lastname@example.org). Include the following information:
- First & Last Name
- Phone Number
- Original Date of Purchase
- Reason for Return
Customer Service will respond by the next business day with authorization for the return. Print and include the email confirmation with your return.
You are responsible to pay for the shipping cost of the return. We recommend using a shipping method that you can track, as we are not responsible for lost or damaged shipments.
Refunds will be processed to the original method of payment within 7-14 business days.