If for any reason you are not satisfied with your product purchase, you may return unopened purchases received from Shape Up Church within 14 days of delivery for a refund of the product cost excluding shipping. All product returns must be authorized by Customer Service.
There will be no additional charge to replace a damaged or defective product.
To Process A Return:
- Contact Customer Service by phone (866-383-1820) or email (firstname.lastname@example.org). Include the following information:
- First & Last Name
- Phone Number
- Original Date of Purchase
- Reason for Return
- Customer Service will respond by the next business day with authorization for the return. Print and include the email confirmation with your return.
- You are responsible to pay for the shipping cost of the return. We recommend using a shipping method that you can track, as we are not responsible for lost or damaged shipments.
- Refunds will be processed to the original method of payment within 7-14 business days.